Delivery FAQs
- Does Homebase offer delivery?
- When will my order be delivered?
- How much does home delivery cost?
- Can I specify a delivery date when ordering?
- Can I amend my delivery date or address?
- What do I do if my delivery hasn't arrived?
Returns & Refunds FAQs
- Can I return products purchased for Home Delivery?
- Can I return products purchased in store?
- Can I change or cancel my order?
- What should I do if I am unhappy with the quality of my item?
- What should I do if I have received the wrong item?
- When will I receive my refund?
Shopping FAQs
- How do I contact customer service?
- Do you have any discount codes?
- How do I collect nectar points
- Can I have a VAT receipt?
- Can I Click & Collect?
- Can I use a gift card to purchase online?
Store service FAQs
- Do you allow Dogs in your stores?
- Are you currently recruiting?
- Can I return my gas bottle?
- When can I make my way to store to collect my order?
- Where do I collect my order once I’m instore?
- Do I need to bring anything with me when I collect my order?