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FAQs

Delivery FAQs

  • Do you deliver to the Republic of Ireland?
  • Do Homebase deliver?
  • When will my order be delivered?
  • How much does home delivery cost?
  • Can I specify a delivery date when ordering?
  • Can I amend my delivery date or address?
See all 12 articles

Returns & Refunds FAQs

  • Can I return orders purchased for home delivery?
  • Can I return products purchased in store?
  • Can I change or cancel my Homebase order?
  • What should I do if I am unhappy with the quality of my item?
  • What should I do if I have received the wrong item?
  • When will I receive my refund?
See all 8 articles

Shopping FAQs

  • How do I contact customer service?
  • What does an 8 unit kitchen comprise of?
  • When do I apply ZIP?
  • Does Homebase offer credit?
  • Does Homebase fit and install Bathrooms?
  • Does Homebase install sliding wardrobes?
See all 24 articles

Store service FAQs

  • Do you allow Dogs in your stores?
  • Are you currently recruiting?
  • Can I return my gas bottle?
  • When can I make my way to store to collect my order?
  • Where do I collect my order once I’m instore?
  • Do I need to bring anything with me when I collect my order?
See all 12 articles
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HHGL Limited t/a Homebase
Witan Gate House, 500 – 600 Witan Gate, Milton Keynes, United Kingdom MK9 1BA