The exchange and policy items purchased during a store closure is different to the usual Homebase returns and refund policy. During a store closure, your local store may offer products at a discounted rate to clear them quickly. It’s a good opportunity to grab yourself a bargain but please see below for more details about refunds and exchanges during a store closure:
Refunds & exchanges for unwanted items are not permitted during a store closure.
Faulty items must be returned with proof of purchase. If no proof of purchase is available, we will offer you an exchange at the discretion of the manager at the value of the time of exchange in-store.
Store closure items have been uniquely priced and will differ from Homebase stores and online. Closing down stores do not participate in any other promotional activity.
Special order products such as kitchens, bathrooms - including design appointments, and paint mixing are no longer offered in-store.
If your local Homebase has recently shut down and you would like to find an open Homebase near you, please use our handy store locator.