Our customer service Homebase team on-hand to solve any queries you may have. They’re there to talk about everything from your orders and home delivery, to product availability and our stores. And always try their best to make sure you get what you need.
We like to think we’ve got enough information online to help you resolve your queries quickly and easily without the hassle of a call or email. But sometimes no matter how much you try and find the answer, you just can’t access what you need.
As you can imagine, we have lots of different queries from customers day-to-day. So our customer service page is split into categories on things you may need. One of our most common queries is regarding refunds and returns. If that’s what you need, you can find out more about our returns policy here. Otherwise you can call our friendly team on 0333 003 7084 from 9am until 6pm Monday to Sunday, or submit a request and we’ll get back to you as soon as we can.