We’ve tried to keep it as simple as possible to collect your parcel safely and securely, so your collection is as convenient as the process itself.
If you’ve ordered online or in-store for Click and Collect, there’s a couple of things you’ll need to bring along to make sure you get the right parcel as quickly and efficiently as possible. First you’ll need your order confirmation number, which you’ll get once you choose a delivery date, the store you’ll collect your order from and then pay for your order. This is sent via email, so if you haven’t received this make sure to check your junk mail.
The other thing you’ll need to present to collect your order is a photo ID. We accept valid UK passports and driving licences. This is especially important if you buy an age restricted product. If you send someone else to pick up your order, they’ll also need both your photo ID and order reference number, to prove you’ve asked them to collect your product.