We’re sorry to hear you may be having issues with your order, our customer service team is always here and happy to help.
We always aim to deliver all items within the delivery window we give you upon purchase - either online or in-store. But sometimes things don’t go quite to plan and you may be left waiting a little longer than we’d like. But fear not, there are some things you can do if your delivery hasn’t arrived.
In the rare event of an item not arriving on time, here’s what to do first. Please check your order confirmation - if you have ordered multiple items, they may be delivered by different couriers or on different dates. This means you may receive some but not all your items on time, which may be why your delivery hasn’t arrived.
If you still need to talk to someone, you can get in touch with our customer service team. Please have your order number and full details of what hasn't arrived ready, so we can help you in the fastest and most efficient way possible.