If you purchased something online prior to the appointment of the Joint
Administrators (up to and including 12 November 2024), we are unable to cancel your order
and provide a refund. You should submit an unsecured claim in the administration.
For purchases post appointment (from 13 November 2024), you are entitled to
exchange and refund unwanted item/s within 30 days provided they have a receipt or order
confirmation, and the item/s are unused and in a resalable condition.
This does not apply to customised products which are non-refundable