Customers are entitled to exchange unwanted item/s within 30 days, provided they
bring their receipt or order confirmation and payment card they used to purchase or
place their order.
The item/s must be unused and in a resalable condition.
This does not apply to excluded items unless they are faulty.
The item/s can only be exchanged from the store it was collected.
Click and collect and store delivery will no longer be available in certain stores from
Monday 25 November 2024. Store Managers will be made aware of which stores are
impacted.
Excluded items
The following items cannot be returned or cancelled, unless they are faulty:
Perishable goods such as plants or turf, including cut Christmas trees
Items that are made to measure or cut to size such as timber.
Items that are mixed (i.e. paint)
Items that are sealed for hygiene or health protection purposes if unsealed such as
mattresses, duvets, bedding, and toilet seats (unless these items were damaged or
faulty when delivered to you or have been incorrectly delivered).
Ex-display items which were sold on an “as-is” basis
All returned items must be unused, in their original packaging, with a receipt.
Products which have been installed cannot be cancelled or returned unless faulty.