If your complaint relates to the application of the finance agreement or refund payments, please contact the Homebase store that assisted with the application or our customer services team on the following details;
Telephone: 0333 003 7084
Contact form: (https://help.homebase.co.uk/hc/en-gb/requests/new)
Address: Homebase Customer Services, Witan Gate House, 500-600 Witan Gate, Milton Keynes, Bucks MK 9 1BA
Once we are in receipt of your complaint, we will acknowledge this verbally or in writing within 3 days. Your complaint will then be investigated by our team who may require to pass this through to the lending company and will provide a full response within 8 weeks.
Should you need to contact the lender direct their numbers are.
Novuna Consumer Finance – 0344 375 5500
Humm Finance (ROI) – (01) 960 1601
If you are not satisfied with the outcome of your complaint, you may refer your complaint though to the Financial Ombudsman. If you wish to take this further this will need to be referred within 6 months of the final decision.
Their details are as follows:
Telephone: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Address: Financial Ombudsman Service, Exchange Tower, London. E14 9SR
Website: https://www.financial-ombudsman.org.uk/
For agreements through the following lenders please reach out directly to them on the following
details.
Klarna – 0203 005 0833 (local rate) or 0808 189 333 (freephone)
PayPal – 0800 368 7155
Late payment can affect your ability to access credit in the future. For help, go to moneyadviceservice.org.uk