We hope you’ll love your Homebase purchase or order but, if you change your mind, we will happily refund you for any items you return to us in an unused and resalable condition within 30 days of receipt. We cannot accept returns or cancellations for products which have been installed
You cannot return or cancel orders for the following, unless they are faulty:
- Perishable goods such as plants or turf, including cut Christmas trees
- Items that are made to measure, or cut to size such as timber
- Items that are mixed for you such as paint
- Items that are sealed for hygiene or health protection purposes if unsealed such as mattresses, duvets, bedding and toilet seats (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)
- Ex-display items which were sold on an “as-is” basis
- Any Samples purchased through our website or stores.
All returned items must be unused, in their original packaging, and accompanied with a receipt or order confirmation.
Return to store (UK & Republic Of Ireland)
Returning your in-store purchase, click & collect order, and online order for small items such as paint & wallpaper to store is easy; Please find your local store here, all you need to do is bring the following:
- Your item in an unused and resalable condition
- Your receipt or order confirmation
- The payment card you used to purchase or place your order with
Closing Down stores – refunds & exchanges
-
Refunds & exchanges for unwanted items are not permitted in closing down stores
-
Faulty items must be returned with proof of purchase, if no proof of purchase is available we will offer you an exchange at the discretion of the manager at the value of the time at time of exchange instore
-
Closing down stores have been uniquely priced and will differ from Homebase stores and Homebase.co.uk, closing down stores do not participate in any other promotional activity
-
Special order products such as kitchens, bathroom including design appointments and paint mixing are no longer offered in store
Return via a collection
We understand that it is inconvenient to return larger items such as indoor and outdoor furniture, ordered online back to store. In these cases, we can organise your return via a collection.
Please contact our customer services team, and they will be more than happy to help.
We may require you to package the product before collection, to ensure its safe return to our depot.
Returning products supplied by one of our 3rd Party Suppliers
Some of the products we sell are sent directly out from our suppliers. If your order was supplied by a 3rd party, please contact our customer services team, and they will be more than happy to help.
We may require you to package the product before collection, to ensure its safe return to the depot.